How to Cancel Your MerchantFlow Subscription
Step-by-step guide to cancel your MerchantFlow subscription on Stripe or Shopify billing, what end-of-period cancellation means, and what happens to your data.
How to Cancel Your MerchantFlow Subscription
MerchantFlow subscription cancellation must be handled by the workspace owner and is done from Settings > Billing. Cancellation always takes effect at the end of the current billing period - you keep the access you have already paid for, and the subscription simply does not renew.
What Happens After You Cancel
Cancelling does not cut you off. You keep your current plan in full -- dashboard, syncing, and reports -- until the end of the period you have already paid for, and MerchantFlow shows that date at the top of your dashboard and on the billing page.
Because your subscription will not renew on its own, you need to choose a plan before that date to keep going. We remind you in the app about a week beforehand. Your data is never deleted: if you resubscribe, everything picks up where you left off.
If you cancelled by uninstalling the app from Shopify, the same applies. Reinstalling before that date returns you to your existing account with nothing further to pay.
How to Cancel
Both Stripe-billed and Shopify-billed workspaces cancel from the same place in MerchantFlow. Only the provider call behind the button differs.
Step-by-Step Cancel Flow
- Open Settings > Billing
- Click Cancel Subscription
- Confirm the cancellation timing - always the end of the current billing period, shown with the exact date
- Select a cancellation reason (required)
- Optionally leave additional feedback
- Confirm the cancellation
After confirming:
- The billing page marks the subscription as canceling and shows the end date
- The owner and the team keep full access until that date
- A Reactivate Subscription button appears on the billing page, which undoes the pending cancellation in one click while the subscription is still live
There Is No Immediate Cancellation
Immediate cancellation is no longer offered. Earlier versions of MerchantFlow exposed a "cancel immediately, no refund" option; that choice has been removed from both the UI and the API. Every cancellation now runs to the end of the paid period.
Because of this, there is also no pro-rata refund to issue - you are never cut off before the time you paid for.
Shopify-Billed Workspaces
For Shopify App Store installs, MerchantFlow cancels the Shopify AppSubscription on your behalf when you use the same Settings > Billing flow. Shopify stops the recurring charge with no pro-rata credit, and your access runs through the period end already recorded on the subscription.
Uninstalling the app from Shopify admin also cancels the subscription and starts the same paid-through window.
What to Review Before Cancelling
Review:
- Whether teammates still need access to exported reports or billing records
- Whether the workspace is in demo mode, trial, or an active paid state
- The period end date shown in the cancel dialog - that is the day access ends
If you are cancelling during the 14-day trial, you keep access for the rest of the trial and are never charged.
What Happens After Cancelling
- Access continues until the stored billing period end
- Once that date passes, the workspace loses its paid tier and normal dashboard, sync, and reporting access is blocked until you resubscribe
- Your data is not deleted. Workspace records, historical syncs, COGS, and expenses are retained so a resubscribe picks up where you left off. Linked stores on a multi-store plan are also retained rather than deleted
If you want the data removed as well, that is a separate action: Settings > Delete Account. Deleted account data is removed within 30 days, per the MerchantFlow Data Retention Policy.
If you want help confirming the correct cancellation path for a workspace, contact [email protected].
Frequently Asked Questions
Can I cancel MerchantFlow immediately and get a refund?
No, and you do not need to. Cancellation always runs to the end of the billing period you have already paid for, so there is no unused time to refund. Immediate cancellation is not offered.
How do I reactivate my MerchantFlow subscription after cancelling?
While the cancellation is still pending (before the period end), the billing page shows a Reactivate Subscription button that undoes it in one click. If the subscription has already lapsed, reactivating starts a new checkout from the billing page - contact [email protected] if you hit any issue.
Can an admin cancel the MerchantFlow subscription?
No. Only the workspace owner has billing management access. Admins can operate the workspace but cannot cancel or modify the subscription. See Roles and Permissions.
How do I cancel MerchantFlow if I installed it from the Shopify App Store?
Use the same Settings > Billing > Cancel Subscription flow inside MerchantFlow. MerchantFlow cancels the Shopify AppSubscription for you, effective at the end of the current billing cycle. Uninstalling the app from Shopify admin has the same effect.
What happens to my data when I cancel MerchantFlow?
Nothing is deleted. Access ends when the paid period ends, but your workspace, historical data, COGS, and expenses are retained so you can resubscribe later. To have the data deleted, use Settings > Delete Account - deletion completes within 30 days. Export anything you need before that, or contact [email protected] for help.
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Last updated: August 29, 2026
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