MerchantFlow Invoices and Billing History
Find and download MerchantFlow invoice history for Stripe-billed workspaces and understand where Shopify-billed charges appear.
MerchantFlow Invoices and Billing History
MerchantFlow invoices provide a complete record of your subscription charges and payments. Where you find your invoice history depends on whether your workspace uses Stripe billing or Shopify billing.
Who Can Access Invoices
Invoice access is owner-managed because billing actions require billing:manage permission. See Roles and Permissions for the full access matrix.
How to Find Invoices for Stripe-Billed Workspaces
For standard web workspaces, invoice history lives in the Invoice History card on Settings > Billing.
The card pulls Stripe invoice records for the workspace - up to the last 100 invoices. The five most recent are shown by default, with a toggle to expand the full list. Draft invoices are excluded because they are not yet finalized and have no downloadable PDF.
Each row shows:
- Invoice number
- Billing date
- Amount in USD
- Status
Each row also offers a download action, which opens the Stripe-hosted invoice PDF in a new tab -- print it from there.
Where to Find Shopify-Billed Invoices
For Shopify App Store installs:
- Charges appear on the Shopify invoice
- The authoritative billing record is Shopify, not a separate Stripe invoice inside MerchantFlow
- MerchantFlow hides the Stripe Invoice History card for these workspaces and shows a link out to Settings > Billing in Shopify admin instead
What If No Invoices Are Showing
If your workspace is still in trial or has not completed billing approval yet, invoice history may be limited or empty.
That is normal for:
- New web workspaces that have not completed Stripe checkout
- Live trials before the first successful charge
- Shopify tenants that have not yet reached the first Shopify billing event
- Demo or non-production workspaces that do not have live billing records
Questions About a Specific Charge
Send the workspace email, billing provider, and invoice date to [email protected].
Frequently Asked Questions
How do I download a MerchantFlow invoice?
Go to Settings > Billing, find the invoice in the Invoice History card (use the expand toggle if it is older than the five most recent), and click the download action to open the Stripe-hosted PDF. Print it from the Stripe page if you need a paper copy.
Why is my MerchantFlow invoice history empty?
Invoice history may be empty if your workspace is still in a trial period, has not completed Stripe checkout, or is a demo workspace. This is expected behavior for workspaces that have not yet processed a payment.
Where do I find MerchantFlow charges on my Shopify bill?
MerchantFlow charges for Shopify App Store installs appear on your standard Shopify invoice alongside other app charges. Check your Shopify admin billing section.
Can I get a receipt for my MerchantFlow payment?
Yes. Stripe-billed workspaces can access payment receipts through Settings > Billing. Shopify-billed workspaces receive receipts through the Shopify billing system.
How do I dispute a MerchantFlow charge?
Contact [email protected] with your workspace email, billing provider, and the invoice date in question. The support team will review the charge.
Related Pages
Last updated: August 29, 2026
Last updated on
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