Step-by-step guide to reset your MerchantFlow password, recover account access, and troubleshoot common password issues with 2FA.

How to Reset Your MerchantFlow Password

A MerchantFlow password reset lets you regain access to your e-commerce analytics workspace when you can no longer sign in with your current credentials. The reset process uses a secure email verification link.

How to Reset Your Password (Step-by-Step)

Open /forgot-password
Submit the email address attached to your MerchantFlow account
Follow the reset link from your email
Choose a new password at /reset-password
Sign in again

What Happens If You Use Two-Factor Authentication

Resetting your password does not disable two-factor authentication (2FA).

After a password reset:

sign in with the new password
complete the normal /verify-2fa step
use a backup code if you no longer have the authenticator app

Troubleshooting Common Password Reset Issues

Reset email does not arrive

Check spam and promotions folders
Confirm you entered the correct email address
If you were invited to a workspace, use the same email that received the invite

The reset link expired

Request a new reset email and use the newest link. Reset links are time-limited for security.

I still cannot access my account

If you also lost your authenticator device and do not have backup codes, contact [email protected].

Frequently Asked Questions

How long is a MerchantFlow password reset link valid?

Reset links are time-limited. If your link has expired, request a new one from the /forgot-password page and use the most recent link sent to your email.

Can I reset my password without access to my email?

No. The password reset flow requires access to the email address registered to your MerchantFlow account. If you no longer have access to that email, contact [email protected] for assistance.

Does resetting my password sign me out of other devices?

After a password reset, you will need to sign in again. Active sessions on other devices may require re-authentication.

What are the password requirements for MerchantFlow?

Passwords must be at least 8 characters and include at least one uppercase letter, one lowercase letter, one number, and one special character.

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Last updated: March 14, 2026