Fix Login Issues

Login issues in MerchantFlow prevent you from accessing your e-commerce analytics workspace. Most login problems can be resolved by resetting your password, verifying your email address, or clearing your browser cache. This guide covers every common login error and its fix.

Quick Fixes to Try First

1. Check credentials - verify email and password are typed correctly
2. Reset password - use the "Forgot Password" link
3. Check email - look for a verification email (check spam)
4. Clear cache - Ctrl+Shift+Del, clear cookies
5. Try different browser - test in incognito/private mode

How to Fix "Invalid Email or Password"

Causes: Wrong password, email not registered, Caps Lock enabled, or typo in email address.

Fix:

1. Double-check the email address you used during signup
2. Click "Forgot Password," enter your email, and follow the reset link (check spam folder)
3. Ensure Caps Lock is not enabled
4. Try copy/paste from your password manager

Password reset guide

How to Fix "Email Not Verified"

Error: "Please verify your email address before logging in."

Causes: Verification link not clicked, email went to spam, or link expired (24 hours).

Fix:

1. Check your inbox for email from [email protected]
2. Check spam/junk folder
3. Click the verification link (may need to copy/paste the URL)
4. If expired, go to the login page and click "Resend Verification Email"
5. Wait 5-10 minutes, then check email again

Still not receiving? Add [email protected] to your contacts and try again. If that does not work, contact [email protected].

How to Fix "Account Locked"

Error: "Your account has been locked due to multiple failed login attempts."

Causes: 5 or more failed login attempts within 15 minutes triggers an automatic security lockout.

Fix:

• Option 1: Wait 30 minutes - the account automatically unlocks
• Option 2: Reset password - use "Forgot Password" immediately (this also unlocks the account)
• Option 3: Contact support - email [email protected] with your account email

Prevention: Use a password manager to avoid typos and reset your password instead of guessing.

How to Fix "Session Expired"

Error: "Your session has expired. Please log in again."

Causes: Session timed out (12 hours of inactivity), logged in from another device, or browser cookies cleared.

Fix: Simply log in again. This is normal behavior, not an error. If it happens frequently:

• Do not clear cookies during your session
• Ensure your browser allows cookies from merchantflow.ai

Session behavior:

• Sessions expire after 12 hours of inactivity
• Session tokens refresh every hour while you are active
• Cookie cache is valid for 5 minutes

How to Fix "Something Went Wrong" at Login

Causes: Browser compatibility issue, JavaScript disabled, cookies blocked, or network error.

Fix:

1. Try a different browser (Chrome recommended)
2. Enable JavaScript in your browser settings
3. Allow cookies for merchantflow.ai
4. Clear cache with Ctrl+Shift+Del (Windows) or Cmd+Shift+Del (Mac)
5. Check your internet connection
6. Check status.merchantflow.ai for outages

Browser-Specific Login Fixes

Chrome / Edge

Saved password not working: Go to Settings > Passwords, find merchantflow.ai, delete the saved password, and log in again to save the new password.

Firefox

Login button does not respond: Disable Enhanced Tracking Protection for merchantflow.ai at Settings > Privacy > Exceptions.

Safari

Login redirects to blank page: Go to Safari > Preferences > Privacy and uncheck "Prevent cross-site tracking" for merchantflow.ai.

How to Recover Account Access

Forgot Email Address

Search your email accounts for messages from "merchantflow" or "[email protected]." Check both work and personal email. If you still cannot find it, contact [email protected] with your business name or store URL.

Forgot Password

1. Go to merchantflow.ai/forgot-password
2. Enter your email
3. Click "Send Reset Link"
4. Check email (and spam folder)
5. Click reset link (expires after 1 hour)
6. Create new password (8+ characters, mix of letters, numbers, and symbols)

Detailed password reset guide

Account Does Not Exist

Error: "No account found with this email."

Fix:

1. Try a different email (work vs personal)
2. Create a new account at merchantflow.ai/signup (7-day free trial included)
3. Contact support if you are certain the account should exist

System Requirements

Supported Browsers:

• Chrome 90+ (recommended)
• Firefox 90+
• Edge 90+
• Safari 15+

Not Supported: Internet Explorer, Opera Mini, UC Browser, browsers with JavaScript disabled.

Network: Stable internet connection, no firewall blocking merchantflow.ai, cookies enabled, JavaScript enabled.

Frequently Asked Questions

Why does MerchantFlow keep logging me out?

Sessions expire after 12 hours of inactivity. If you are being logged out more frequently, check that your browser allows cookies from merchantflow.ai and that no extensions are clearing cookies automatically.

Can I use MerchantFlow on my phone?

Yes. MerchantFlow is a responsive web application that works on mobile browsers. There is no native app, but you can add it to your home screen for an app-like experience.

How do I enable two-factor authentication?

2FA can be enabled in Settings > Profile > Security. MerchantFlow supports TOTP-based authentication compatible with apps like Google Authenticator and Authy.

What should I include when contacting support about login issues?

Include your email address, the exact error message, a screenshot if possible, your browser name and version, and the steps that led to the error.

Related Pages

• Create Account
• Password Reset
• Browser Issues
• Account Settings
• Data Security

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Last updated: March 14, 2026